RedeemSG Guide
  • Phase 1: About RedeemSG
    • Welcome to RedeemSG
    • Why us?
  • Phase 2: Before Starting Out
    • Setting up a bank account
      • Opening a bank account
      • Set up with DBS
      • Set up with OCBC
      • Finance Reconcilation with RedeemSG
  • Phase 3: Creating a campaign on RedeemSG
    • Providing voucher details
    • Selecting merchants for your voucher campaign
      • Option 1: Selecting specific merchants for your campaign
      • Option 2: RedeemSG Vouchers
    • Information and help for residents
  • Checklist before launch
    • Checklist
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  1. Phase 2: Before Starting Out
  2. Setting up an SMS account

Setting up a Messaging Service

After creating your Twilio account and accessing it, it is time to create a Messaging Service.

Last updated 1 year ago

Step 1: Under the Messaging tab found on the left-hand side of your screen, click on Services.

Step 2: Name your messaging service RedeemSG-Vouchers and indicate Not listed here as the purpose.

Step 3: Under ‘Step 2: Add senders’, click Add Senders and select Alpha Sender as the Sender Type.

Step 4: Under Alpha Sender ID, key in RedeemSG. It is case sensitive, so input exactly. We have already registered this Sender ID with SGNIC.

Step 5: Leave ‘Step 3: Set up integration’ exactly as it is. Click ‘Step 4: Add compliance info’.

Additional Notes

If you are only planning to send SMSes using a registered alphanumeric sender ID and not receive replies, you do not need to purchase a Twilio phone number. This is the case for RedeemSG.

This will help you better identify your use cases if you have multiple, and will also help Twilio detect your specific use case quicker should you need their help for troubleshooting.