Setting up a Messaging Service

After creating your Twilio account and accessing it, it is time to create a Messaging Service.

Step 1: Under the Messaging tab found on the left-hand side of your screen, click on Services.

Step 2: Name your messaging service RedeemSG-Vouchers and indicate Not listed here as the purpose.

This will help you better identify your use cases if you have multiple, and will also help Twilio detect your specific use case quicker should you need their help for troubleshooting.

Step 3: Under ‘Step 2: Add senders’, click Add Senders and select Alpha Sender as the Sender Type.

Step 4: Under Alpha Sender ID, key in RedeemSG. It is case sensitive, so input exactly. We have already registered this Sender ID with SGNIC.

Step 5: Leave ‘Step 3: Set up integration’ exactly as it is. Click ‘Step 4: Add compliance info’.

Additional Notes

If you are only planning to send SMSes using a registered alphanumeric sender ID and not receive replies, you do not need to purchase a Twilio phone number. This is the case for RedeemSG.

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